Warranty
Pursuant to Legislative Decree no. 206/2005 (Italian Consumer Code), Ferri Adelio s.r.l. is liable to the Customer for any lack of conformity existing at the time the goods are delivered.
A lack of conformity may be identified, by way of example, in the following cases:
- malfunctioning of the product;
- discrepancy between the item ordered and the item received;
- incorrect shipment.
Any lack of conformity must be reported within the time limits provided by the applicable warranty.
The warranty applies to products that present defects of conformity and/or malfunctions not detectable at the time of purchase, provided that the product has been used correctly and with due care, in accordance with its intended use and any technical documentation supplied, and observing the operational instructions indicated therein.
In the event of a lack of conformity, the Customer is entitled to the restoration of the product’s conformity at no cost, by means of repair or replacement.
Procedure to exercise the right to restore conformity
If the product purchased on our website shows a lack of conformity, please follow the procedure below to request restoration under the sales contract:
- Within the warranty period from receipt of the goods, send a notice to Ferri Adelio s.r.l. by e‑mail via the Contact section or by email to azienda@ferriadelio.it or by fax to +39 0383 367446, indicating the defect found.
- Wait for the assignment of the Return Authorization Code (CDR), which will be sent to you by e‑mail at the address provided when placing the order.
- Prepare the product for shipment using the original packaging and include all accessories, instruction manuals and everything originally supplied with the shipment.
- Mark the package with the assigned Return Authorization Code (CDR) provided by Ferri Adelio s.r.l.
Within 5 working days from the assignment of the Return Authorization Code (CDR), collection of the product will be arranged with the carrier; failure to be reachable by phone may delay collection and the handling of the case.
Once the returned product has been received and inspected, Ferri Adelio s.r.l. will proceed, according to the agreements reached, to restore the conformity of the product by repair or replacement.