Returns

Returns and Refunds

Customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return within 7 days from the delivery date, unless otherwise specified for certain product categories.

Conditions for Returns

• The product must be returned intact, with original packaging, labels, and all included accessories.
• Used, damaged products or items without original packaging may not be accepted or may be subject to a reduced refund.
• Certain categories are non-returnable: [list of exclusions e.g., personalized products, consumable materials].

Return Shipping Costs

Return shipping costs are the responsibility of the Customer. If the return is due to our error (wrong item, conformity defect), pickup and shipping costs will be covered by us.

Refunds and Timing

• Upon receipt and inspection of the product, we will process the refund within 5 business days using the same payment method used for the purchase, unless otherwise agreed.
• Alternatively, you may request a replacement product or a store credit voucher of equivalent value.

Procedure to Request a Return (RMA)

1. Send a return request via the Contacts section or to the email address [info@ferriadelio.it], indicating the order number, reason for the return, and photos of the product if necessary.
2. You will receive a Return Authorization Code (RMA/CDR) and instructions for packaging and shipping.
3. Prepare the parcel with the RMA code visible and hand it to the indicated courier or wait for the agreed pickup.
4. Upon receipt and inspection of the product we will inform you by email of the outcome and the timing of the refund or replacement.

Returns Support Contacts

For information about returns write to info@ferriadelio.com or call [+39 0383 367446] Monday to Friday, 9:00–12:00 / 15:00–17:00.

Note: the rights provided by applicable law (statutory warranty for lack of conformity) remain unaffected.